Privacy Policy

Ozwin Casino respects your privacy and aims to handle personal information responsibly. This Privacy Policy explains what information may be collected when you visit or use our website and services, why it may be used, when it may be shared, how it is protected and the choices available to you. By using the website, you acknowledge that information may be handled as described in this Policy.

Ozwin Casino operates under a Curacao eGaming licence. Games supplied by RealTime Gaming are independently tested for fairness, and the site uses SSL encryption to protect player data and transactions.

Information we may collect

When you visit the Ozwin Casino website, create or use an account, contact support or take part in casino services, we may handle information that identifies you or relates to your activity. The information collected depends on how you use the website, the services available to you and the checks that may be required before certain activities can be completed.

Account and personal information

This may include your name, date of birth, residential address, contact details, login information, account preferences and other information you provide when registering, using or updating an account. We may also record your communications with support, information about your requests and details needed to manage your account safely.

Verification documents

For identity, age, security, responsible gambling and anti-fraud checks, we may request verification documents or related information. These records may include documents showing your identity, age, address or other relevant details. You should provide information that is accurate, current and relevant to the request. We may retain records of checks and their outcomes where necessary for account administration, security or legal compliance.

Payment and transaction records

We may handle records about deposits, withdrawals, wagering activity, account balances, payment methods and related transactions. Payment providers may process payment details directly. We may receive information needed to confirm, record, reconcile or investigate a transaction, although we may not retain every detail handled by a payment provider.

Device, cookie and usage data

When you use the website, we may collect technical and usage information such as your IP address, browser type, operating system, device identifiers, approximate location, access times, pages viewed and actions taken on the website. We may also receive information about errors, performance, referral sources, security events and general browsing activity.

Some information may be collected automatically through cookies, server logs, pixels or similar technologies. You can control some of these technologies through your browser settings, as explained further below.

How we use and share information

We use personal information for purposes connected with operating the website, providing casino services, protecting players and meeting applicable obligations. The purposes may include:

Creating, maintaining and administering your account.
Processing deposits, withdrawals and other account transactions.
Confirming identity, age and eligibility to use relevant services.
Completing security, anti-fraud, anti-money laundering and other risk checks.
Monitoring activity to help protect players, the website and payment systems.
Providing customer support, responding to enquiries and resolving complaints.
Managing responsible gambling tools, restrictions and related communications.
Sending service messages about your account, transactions, security or important changes.
Sending marketing communications where permitted and where the required permission has been provided.
Improving website performance, content, usability and security.
Understanding general website usage through reports, statistics and analysis.
Meeting legal, regulatory, court, tax, accounting and other applicable obligations.

We may also use information to detect, investigate and prevent fraud, misuse, technical attacks, identity theft and other unlawful or harmful activity. Information may be combined across account activity, website visits, support interactions and transactions where this is reasonably necessary for these purposes. We aim to use information that is relevant and proportionate to the activity being carried out.

Sharing information with service providers

Personal information may be shared with service providers and partners that help operate the website and its services. These may include payment providers, identity and verification providers, fraud prevention services, technology and hosting providers, customer support platforms, analytics providers and professional advisers. These parties should handle information only for appropriate purposes and apply suitable safeguards.

Information may also be disclosed where reasonably necessary to comply with a legal requirement, respond to a lawful request, protect rights or safety, investigate suspected misconduct, recover an account or support the sale, transfer or restructuring of a business or service. We do not sell personal information simply as a source of revenue.

Some service providers may process information in countries outside Australia. Where this occurs, reasonable steps should be taken to protect the information and ensure it is handled consistently with the purpose for which it was collected. Information may also be stored or accessed through systems operated by suppliers in other locations.

Cookies, security and retention

Cookies and similar technologies

Ozwin Casino may use cookies and similar technologies to remember preferences, keep account sessions working, support security, understand website usage and improve the online experience. Some cookies are necessary for core website functions, while others may help with performance, analysis, personalisation or communications.

You can manage, restrict or delete cookies through the settings in your web browser. Your browser may allow you to block cookies generally, accept them only from selected websites or remove cookies already stored on your device. Blocking or deleting certain cookies may affect how the website works, including account access, security checks or other features.

Security of information

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication processes, secure connections, monitoring, backups and procedures for staff and suppliers who handle information.

No online service can guarantee that information will always be completely secure. You should use a strong, unique password, keep login details confidential and avoid allowing other people to access your account or device. Contact support promptly if you suspect unauthorised activity, a compromised password or another security issue.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this Policy, unless a longer period is required or permitted. Some account, transaction, verification, security and support records must be kept for a period required by law even after an account is closed.

Closing an account does not necessarily remove every record immediately. Information may need to remain available for legal compliance, fraud prevention, dispute resolution, accounting, security, responsible gambling administration or other legitimate purposes. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and requests

Depending on the circumstances and applicable requirements, you may have rights concerning the personal information we hold about you. These may include asking to access your information, requesting correction of information that is inaccurate or incomplete, requesting deletion where retention is no longer required, and withdrawing consent to marketing communications.

To exercise your data rights or ask a privacy question, contact support@ozwin-casino-au.fun. Please explain your request clearly and provide enough information for us to identify your account safely. We may need to verify your identity before providing information or making changes. This helps protect your account and prevents personal information from being disclosed to the wrong person.

Access: request information about the personal data held about you and, where appropriate, a copy of that information.
Correction: ask us to update information that is inaccurate, incomplete or out of date.
Deletion: request removal of your information where there is no continuing reason or legal requirement to keep it.
Marketing preferences: withdraw consent or opt out of promotional messages by using an available unsubscribe option or contacting support@ozwin-casino-au.fun.

A request may be limited or declined where fulfilling it would conflict with legal obligations, security requirements, another person's privacy, fraud prevention or the proper operation of the services. If information cannot be deleted, we will aim to explain the reason in general terms. Some information may also be retained in secure backups or records until it can be removed through normal processes.

Service and account messages may still be sent where they are necessary to administer your account, process transactions, maintain security, provide important service information or communicate changes. Withdrawing consent to marketing does not necessarily stop these operational messages.

Changes to this Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on the website and will apply from the date shown or from the time it is published. We encourage you to review this page periodically so you remain informed about how information is handled.